A: Appalachian Swag & Stitch is a custom apparel and promotional-products business serving East Tennessee and beyond. We offer custom-printed and embroidered apparel (t-shirts, polos, hoodies, jackets, hats), promotional products (drinkware, tech accessories, bags, writing tools), event and team gear, and corporate gifting solutions. Our online product storefront lists categorized promo items you can customize and order.
A: Our main company site and business information are at Appalachian Swag & Stitch.com, and our online shop / catalog of promotional products can be found on our Products where you can browse by categories such as Apparel, Drinkware, Tech, Bags, Writing Tools, and Sustainable Products.
A: Appalachian Swag & Stitch is a part of the PRM Ventures family. PRM Ventures operates as a dynamic parent company, embodying the ethos of “Diverse Solutions, Unified Success”. This expands access to product and fulfillment resources along with streamlined
ordering.
A: There are three usual ways:
The webshop supports product selection and artwork upload for quick orders; custom jobs are handled via quote and email/project workflow.
Yes. For most custom orders we provide a digital proof (art mockup) before production. For more complex embroidery or multi-color printing, our production team will create and send a stitch/print proof for approval. Always review and approve proofs carefully — production typically begins once proof approval is received.
Q: How long will my order take?
A: Standard lead times vary by product and customization type: printed apparel
often ships in 7–14 business days, embroidery and jackets can take longer, and
large promotional items or special-order goods may take multiple weeks. Rush
services are available for many items — contact us for specific product lead
times and rush pricing. (If you have a firm event date, let us know at order
start so we can recommend a production schedule.)
Q: What are minimum order quantities?
A: Minimums depend on the item and decoration method. Some items (like pens or
keychains) have minimums as low as 50–100 pieces; apparel and embroidered items
often have smaller minimums per design but price breaks at higher quantities.
If you need a small quantity, ask — we’ll present options (blank goods,
small-run suppliers, or alternate decoration methods).
Q: How do I get a price estimate?
A: Use the product pages on the storefront for instant pricing on many catalog
items, or request a custom quote with your item, decoration type, quantity, and
artwork. For bulk or corporate programs we’ll create a formal quote that
includes setup, decoration, and shipping.
Products, Decoration & Quality
Q: What products do you offer?
A: Our catalog includes: custom apparel (t-shirts, polos, hoodies, jackets,
hats), embroidered goods, printed apparel, drinkware (tumblers, mugs), bags
& totes, tech items (chargers, power banks), office items, writing tools,
sustainable product options, trade-show giveaways, and corporate gifts.
Category pages are available on the products site for browsing.
Q: Do you manufacture everything yourself?
A: We source a wide
selection of promotional items from industry vendors and distributors. That mix
lets us offer a broader product
range through trusted suppliers.
Q: What decoration methods do you offer?
A: We offer screen printing, direct-to-garment (DTG), heat transfer,
embroidery, pad printing (for small promo items), and sublimation for specific
products (e.g., full-color drinkware or photo gifts). We’ll recommend the
method that best fits your artwork, quantity, and budget.
Q: How is embroidery color matching handled?
A: Embroidery thread colors are chosen to best match your brand. We use
industry-standard thread charts (Pantone-based matching where possible) and
include color references on your proof. Exact matches may vary slightly due to
thread materials — we’ll note any limitations on the proof.
Artwork & Design Files
Q: What file types do you accept for logos and artwork?
A: Preferred formats: vector files (AI, EPS, PDF with vector elements) for
printing and embroidery digitizing; high-resolution PNG (transparent
background), high-res JPG, or TIFF are accepted for DTG and print items. For
embroidery, vector artwork or high-quality raster at large size works best to
create a digitized stitch file.
Q: What resolution/size should art be?
A: For raster art, provide at least 300 DPI at the size you want the design
printed. For DTG prints, larger files avoid pixelation. For apparel and small
items, provide vector art when possible for crisp edges.
Q: Can you digitize a logo for embroidery? Is there a fee?
A: Yes — we digitize logos for embroidery. Digitizing is a one-time setup fee
per logo/design that generates a stitch file we keep on record for reorders.
The fee varies by complexity; we’ll quote it up front.
Q: Do you provide design revisions?
A: We include limited proof revisions as part of the quote (usually 1–2
rounds). Additional redesign work or major changes may incur a design fee;
we’ll notify you before proceeding.
Pricing, Billing & Discounts
Q: What is included in the price?
A: Typical quotes include the unit price, decoration/setup fees
(screen-printing screens, embroidery digitizing/setup), and shipping. Taxes are
added as required. Some items may have additional charges for specialty inks,
extra color separations, or small-run charges.
Q: Do you offer discounts for bulk orders or nonprofits?
A: Yes. We provide tiered pricing for bulk orders and can offer
nonprofit/fundraiser pricing in many cases. For ongoing corporate accounts, we
can set up pricing tiers, re-order discounts, or centralized billing solutions.
Q: What payment methods do you accept?
A: We accept major credit cards or business checks as
arranged with our sales team.
Shipping, Delivery & Returns
Q: What shipping options are available?
A: We offer standard ground shipping, expedited and rush shipping options
(where available), and freight for large pallet orders. Shipping costs depend
on product weight/size, destination, and chosen service.
Q: What is your return and revision policy?
A: Because custom decorated items are personalized, returns are generally
accepted only for manufacturer defects, production errors, or damage in
transit. If an item arrived incorrect (wrong size, color, or decoration error)
we will make it right: replacement, reprint, or credit depending on the case.
Non-defective custom items (changed mind, wrong size ordered) are handled
case-by-case and may not be eligible for return.
Q: What if my order is late?
A: We’ll communicate production schedules and any delays as soon as we know.
For rush orders, we’ll confirm if a rush fee allowed us to meet the date. If
delays occur due to supplier lead times or carrier issues, we’ll propose
remedies (alternate shipping, partial shipments, or expedited production).
Corporate, Team & Event Orders
Q: Do you handle team uniforms, event merchandise, and
volunteer shirts?
A: Yes. We manage complex multi-size team orders, variable-data printing
(names/numbers), and event merchandise (commemorative tees, giveaway packs).
For uniforms and large team programs, we recommend a planning call to set
sizes, artwork placement, player numbering, and deadlines.
Q: Can you provide consistent color and logo placement
across multiple items?
A: Yes — we maintain job specs (placement, size, color references, stitch
files) so repeat orders match previous runs as closely as possible. For
multi-item programs, we create a print spec sheet to ensure consistency across
vendors and product types.
Q: Do you offer on-site or event fulfillment?
A: We can coordinate event fulfillment, box & ship kits, or deliver to an
event site. Fees vary by complexity — ask for an event logistics quote.
Customers spending $200 or more will receive 17% off using Coupon Code Patrick2026 until March 31, 2026. Limit one redemption per customer.